Privacy Policy

This Privacy Policy regulates the processing of personal data carried out by BONTOUR MONÇÃO, UNIPESSOAL LDA, in strict compliance with the General Data Protection Regulation (GDPR).

2. Purposes and Legal Basis of Processing

Bontour collects and processes your data securely, for the following purposes:

• Booking Processing: Management of registrations and planning of our tours. (Legal Basis: Performance of contract).
• Communication with Customers: Sending logistical information, meeting points, changes, and customer support. (Legal Basis: Performance of contract and legitimate interest).
• Internal Marketing: Sending promotions, campaigns, and news. Data is used solely and exclusively by Bontour and is not sold to third parties. (Legal Basis: Explicit consent of the data subject).

3. Data Retention Period

Your data will be kept only for the strictly necessary time:

• Booking and Billing Data: Retained for 10 years, as per legal fiscal requirements in Portugal.
• Marketing Data: Retained until the user decides to withdraw their consent.

4. Rights of Data Subjects

We guarantee the user the exercise of the following rights over their personal data:

• Right of Access and Rectification: You can consult the data we have about you and ask for its correction.
• Right to Erasure: You can request the deletion of your data, except for legal conservation requirements.
• Right to Portability: You can request the transfer of your data in a structured format.
• Right to Object: You can object to the use of data for marketing purposes at any time.

To exercise any of these rights, contact us via the phone number provided on this page or by email.

5. Right to Complain

Without prejudice to any other means of appeal, the data subject has the right to submit a complaint to the competent supervisory authority, the National Data Protection Commission (CNPD) (www.cnpd.pt), if they consider that the processing of their data violates the legal regime in force.

6. Cookies, Facebook Pixel, and Data Sharing

Our website uses session and analytical cookies to ensure its proper functioning and provide you with a better browsing experience.

• Facebook Pixel: We use Facebook Pixel (ID: 1921477421818618).
• Purpose: Share navigation data on the site to improve user experience, analyze web traffic, and optimize our campaigns and advertisements to make them more relevant.
• Legal Basis: The loading and use of this Pixel is done strictly based on your consent, given when you accept the cookie policy upon entering our site.
• Sharing with Third Parties: Anonymous navigation data obtained through this technology is shared with the entity Meta Platforms Ireland Limited (Facebook/Meta) for statistical and advertising processing. We safeguard that the data does not allow direct identification of the user without the proper encryption process.

7. Capture of Photographs and/or Videos

During the tours, photographs and/or videos of the participants are captured, with the aim of subsequently providing a link with restricted access to the participants of the respective tour.

By ticking the option “I authorize the capture and sharing of my image (photograph/video) in the terms described above”, available in the form sent to the client before the tour, the client gives their consent for the capture of images and/or videos of their person, as well as for their subsequent availability, via a restricted access link, with all the photographs and videos captured, to the participants of the respective tour.

Refusal of consent does not affect participation in the tour, and the client must inform the organization, on the day of the tour, so that their image is not captured.

The consent given can be withdrawn at any time, however, it does not compromise the lawfulness of the processing carried out until that date.

8. Use of Image for dissemination purposes on the Website and Social Networks

During the tours, photographs and/or videos of the participants may be captured, which may be used for the purposes of dissemination and promotion of Bontour Monção's activity, namely through the website and social networks.

By ticking the option “I authorize the use of my image for dissemination and promotion purposes of the entity Bontour Monção (website and social networks)” available in the form sent to the client before the tour, the client gives their consent for the sharing of their images and/or videos on the social networks and/or website of the entity, being aware that these, once available online, are likely to be used or disseminated by third parties.

Refusal of consent does not affect participation in the tour.

The consent given can be withdrawn at any time, however, it does not compromise the lawfulness of the processing carried out until that date.

Bontour is committed to safeguarding the security and privacy of your information across all our platforms.